Rates for Australian products include 10% GST (Goods and Services Tax) and are quoted in AUD (Australian Dollars). Rates may increase without notice due to changes in, or imposition of government charges, taxes or levies.
Unless otherwise specified in the product descriptions, child rates apply to children aged 2-11 years.
Bookings to be sent off-line, please ensure package/tour code be quoted.
Unless otherwise specified as 'Instant Confirm', minimum 2 working days prior to arrival. Bookings received less than 2 working days may not be accepted.
If a supplier requires a deposit, this will be advised upon confirmation of booking. Enjoyaus does not require a deposit.
Full payment strictly to be paid in advance unless prior arrangements have been made.
Maximum of 2 amendments per booking permitted. Any amendment thereafter incurs an admin charge of AUD20 per amendment.
Unless otherwise stated, once booking is confirmed, an amount of AUD50 per person will be charged for any cancellation. 50% of contract rate will be charged if cancelled less than 7 days prior to travel. If less than 3 days or in the event of no show, 100% cancellation charge will incur. Some suppliers apply their specific cancellation policy that may be much stricter than this general rule. Details will be advised at the time of booking.
No refund will be given for any unused services.
Rates in the tariffs are based on current pricing at time of production. Changes may be made subject to suppliers' notices.
Tour Operators reserve the right to cancel tour departures which do not reach the minimum number required.
During Enjoyaus office hours, the customer support phone lines will be answered by a reservations agent for full assistance. Outside of Enjoyaus office hours the customer support phone lines will be diverted to an answering machine quoting a mobile number to call or text.
Enjoyaus.com, a division of Equity Consulting Services Pty Ltd, is not a carrier or tour operator. All the tour components comprised in our tour packages are provided by reputed tour operators in Australia. enjoyaus.com facilitates your booking requests, but we do not own or operate any of the venues, transportation, attractions, tours, shows or other products you book through our website. When a third party operator/supplier operates the experience directly servicing yourself as a traveller, enjoyaus.com does not bear the responsibility or liability on behalf of the individual operator/supplier. The tour operator or supplier may change or cancel a confirmed booking due to unforseen reasons without notice. Please refer to your travel insurance in case situation of such impacts on your other travel arrangement(s) that may or may not be booked through enjoyaus.com.
If the tour operator or supplier provides some sort of notice of the imminent changes or cancellations that Enjoyaus.com is able to pass on the information, we always make every reasonable effort to notify you as appropriate. In order to amend or re-issue the booking(s) where feasible, if you are dissatisfied with the alternatives offered, you are entitled to a full refund of the original purchase price under the approval from the tour operator/supplier, or please contact your insurance provider for the loss.
The standards of tours and other services contained in the tariffs are based on various factors, which are generally accepted as indicative of a certain class. Enjoyaus does not accept any liability of whatever nature for the acts, omissions or default.